Shipping policy

ÃROGYA - SOCIEDADE UNIPESSOAL, LDA. is the operator of (https://www.arogya.earth/en-ca). By placing an order through this Website, you are agreeing to the terms below. These are provided to ensure that both parties are aware of and agree to this agreement to mutually protect and set expectations of our service.

For the purposes of this Shipping Policy:

• Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to ÃROGYA - SOCIEDADE UNIPESSOAL, LDA.
• Goods refers to the products offered for sale on the Service.
• Orders means a request for the purchase of Products by You from Us.
• The Service refers to the Website.
• The Website refers to www.arogya.earth , accessible from https://www.arogya.earth/en.
• Refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which that individual accesses or uses the Service, as the case may be.

General

Stock availability is subject to change. We do our best to maintain an accurate stock count on our website, but there may be an occasional stock discrepancy, and we may not be able to fulfil all of your orders at the time of purchase. In this context, we will fulfil the products that are accessible to you and issue a refund for items that are not available.

For online marketing, all promotional programmes have a limited and exclusive stock. In the event of unavailability of the product and/or service, you will be notified of the total or partial cancellation of your order, and you will be entitled to a refund of the amount paid.

Shipping Costs

During checkout, shipping fees are determined according to the total price of the items in the order. The shipping cost will be added to the purchase price. For the consumer, this amount will be the final shipping cost.

We give free delivery to Canada for orders of 400 CA$ and above!

Please note: The minimum order value we ship to Canada, excluding the shipping cost, is 40 CA$.

Sales Tax for Non-EU Countries

We do not collect any sales tax on sales or shipping to countries outside the EU. You may, however, have to pay import duty directly to your country's tax authorities when you get the package.

Delivery Time

From the moment they are dispatched from our shop, shipments to Canada typically take 4–7 working days to arrive.

The delivery timelines that are displayed on our shipping options when you are checking out are only estimates and do not take into account the amount of time that is required for customs officials to process your shipment.

Orders are usually dispatched within 12 hours of payment on working days. Our shop is open Monday to Friday during normal business hours, except on national holidays when it is closed. We make every effort to minimise shipping delays to a minimum in such situations.

If it is not possible to collect your order from the address you have provided

If you are unable to collect your order from the specified delivery address, the shipping company (CTT, DHL, Fed Ex, or DPD) will notify you and you may collect your order from a CTT, DHL, Fed Ex, or DPD point in your area (The delivery company will let you know if this pick-up service is available in your area). You should contact CTT, DHL, Fed Ex, or DPD and verify where your order is held by providing your order identification number. When you pick up your parcel, you should bring a valid identification card with you.

After attempted delivery, your parcel will be held at the CTT, DHL, Fed Ex or DPD location for a maximum of four days for you to collect your parcel. If you do not collect your parcel within the specified period, it will be returned to us.

Right to request cancellation

If you decide to cancel your order after paying for it on our website, you must do so before the parcel gets shipped, i.e., as soon as possible before the parcel is given to the courier service. Parcels can be sent out as soon as 15 minutes after we receive the order.

You will receive 90% of the amount charged once your order has been successfully cancelled because there are conversion and transaction fees associated with every foreign currency transaction that we must pay. These fees will be subtracted from your refund after your order has been successfully cancelled.

You can inform us of your decision by:

• By e-mail: hello@arogya.earth
• By phone: (+351) 21 828 03 08

Order Tracking Notifications

You will receive a tracking link after dispatch, which you can use to track the progress of your order using the latest updates provided by our transport provider (CTT, DHL, Fed Ex, or DPD).

Change of Delivery Address

If you need to update or correct your delivery address, you should do so immediately after receiving the order tracking link in your email. You should click on the order tracking link that was sent to you, which will take you to the post office's order tracking page. Then, under the Results portion of the page, click on the "Change Delivery" option under your tracking ID.

You can also request a change of delivery address, which we can do at any time before the product is shipped. Please contact us as soon as possible at (+351) 21 828 03 08 or encomendas@arogya.earth or hello@arogya.earth if you need to change your delivery address.

We can't promise that a change of address will work because, once the order has been sent, it all depends on when and where the delivery company representative is. We advise you to contact the delivery company to make the changes.

Out of Stock items

If an item is out of stock, we will cancel and refund the order and send the remaining products.

Exceeded Delivery Time

Please contact us at hello@arogya.earth if the delivery time has not been met so that we can look into the matter. Please allow 48 hours for us to respond with an appropriate solution.

Packages or goods have been damaged in transit

If you find packaging that has been damaged in transit, please reject the parcel from the post and contact us at hello@arogya.earth as soon as possible. Please contact us if your order was delivered without your presence.

Should a parcel be damaged in transit, the following procedure should be followed:

• Once the courier has finished looking into the claim, we will either give you a refund or send you a new one.
• Only if the courier company was careless and caused damage to the goods during shipping will a refund or replacement be made.
• Goods that are broken because of an act of God will not be refunded or replaced.

For additional information on returns and refunds, please see our Refund Policy.

Process for resolving a parcel that was lost in transit

Once the courier has conducted an investigation and determined that the package has been lost, we will process a refund or replacement. Goods lost in transit due to unforeseen circumstances will not be refunded or replaced.

Contact us at

If you have any questions about our Shipping Policy, please contact us:

• By e-mail: hello@arogya.earth
• By phone: (+351) 21 828 03 08